📸 General Studio Questions

Q: Do you only shoot in-studio or do you also shoot on-location?

A: Both. My studio is located in the Dilworth neighborhood which is conveniently located about a mile from uptown Charlotte, but each of our photo shoots is customized to the client's needs so we do travel and do on-location portraits and events. Also our studio has great natural areas right outside and we are convenient to many city parks like the Metropolitan Greenway and Freedom Park.

Q: What should I wear to my session?
A: Choose outfits that reflect your personality and are comfortable. For business clients, wardrobe choice varies depending on your industry and where the images will be displayed. Lenn can also provide wardrobe consultation in person or over the phone if needed.

Q: How long will the session take?
A: Most sessions take between 30 minutes to 3 hours, depending on the number of looks. Our basic sessions are 1-2 looks, but we offer sessions with up to 6-7 outfit changes.  We’ll discuss timing in advance during your free consultation.

Q: Can I bring someone with me to the session?
A: Absolutely. You're welcome to bring a friend, family member or co-worker.

Q: Do you offer hair and makeup services for my session?

A: Yes. We do offer optional hair and makeup services for our sessions. We have a great roster of local Charlotte hair and makeup artists that we can call and book for your needs.  You are also welcome to bring or use your own stylist and they are more than welcome to use our hair/makeup area for your shoot. 

🖼️ Booking & Pricing

Q: How do I book a session?
A: The best way to book an appointment is by contact us directly by phone to discuss your availability and our schedule.

Q: What’s included in your session pricing?
A: Our pricing typically includes the session time, slight proof editing and uploading of your final proof digital images. Prints, digital files and additional edits can be purchased separately.

Q: Do you offer payment plans?
A: Yes, for larger packages or print orders, we offer flexible payment plans. Just ask during your consultation. 

🖥️ After the Shoot

Q: How long before I see my photos?
A: Proofs are usually available within 1-2 business days. Final edited images are delivered within a week after selection.

Q: How do I view and choose my images?
A: You’ll receive a password protected online proofing gallery in our CLIENT PROOF section of the website. From there, you can select your favorites for final edits, printing and/or downloads.

Q: Can I get all the unedited images?
A: We prefer to deliver fully edited images to maintain our high quality standards, but you can purchase additional edits if you'd like more selections.

🖨️ Prints & Products

Q: Do you offer prints and albums?
A: Yes! We offer premium prints, photo albums, canvas prints and more. You can view samples at the studio or in your online gallery.

Q: Can I print the photos myself?
A: Yes, if you order high-resolution digital files, you can print them anywhere you'd like. We recommend using professional labs for the best results. Our low resolution social media files are not suitable for printing, but are a great option for online use.

📅 Policies & Rescheduling

Q: What is your cancellation policy?
A: We require at least 24 hour notice for rescheduling or cancellations. All deposits are non-refundable but may be applied to a future session.

Q: What happens if I’m late?
A: First, call us to let us know you are running behind.  We allow a 15-minute grace period, but after that, time may have to be deducted from your session or we may need to reschedule your appointment depending on availability.